RETURN POLICY

At Black Diamonds Hair, we take great pride in delivering natural hair products of the highest quality and adhering to industry standards. If, for any reason, you receive a product that does not meet our stringent quality standards or if the product remains unused, we offer a return policy that aligns with our commitment to excellence. Please read our return policy carefully.

Conditions for Return:

1. Unused Product: We accept returns only for natural hair products that have not been used or altered in any way. The product must be in its original, unopened condition with all packaging intact.

2. Quality Non-Compliance: We accept returns for products that do not meet the expected standard in the industry for the specific type of hair product. This includes issues related to hair quality, texture, or any deviations from our stringent quality standards.

Return Process:

1. Contact Us: To initiate a return, please reach out to our Customer Support team within 3 days of receiving your order. You can contact us at support@blackdiamondshair.com

2. Provide Order Details: Please provide the following information:
– Your Order Number
– Product Name and Quantity Being Returned
– Detailed Reason for Return, Including Quality Concerns

3. Return Authorization: Once we receive your request and verify that the product is either unused or has quality non-compliance issues, we will issue a Return Authorization (RA) number.

4. Secure Packaging: Ensure the product is securely packaged to prevent any damage during transit. Include the original packing slip or a copy of your order confirmation inside the package.

5. Label the Package: Clearly write the provided RA number on the outside of the package.

6. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure safe delivery.

Return Address:
Black Diamonds Hair Ltd.
Return Department
61 Đ. Võ Thị Sáu
Phường 6, Quận 3, 


Processing and Resolution:

1. Inspection: Upon receiving the returned product, our team will conduct a thorough inspection to determine if it meets the return criteria related to quality non-compliance or unused status.

2. Resolution: If the product meets our return criteria, we will process a refund to your original payment method within 7 days of receiving the return.

Exceptions:

We do not accept returns for products that have been used, altered, or are not in their original condition.
Returns that do not adhere to our return policy may not be accepted, and the product will be returned to you at your expense.

Customer Support:

If you have any questions or concerns about our return policy or need assistance with your return, please do not hesitate to contact our Customer Support team at support@blackdiamondshair.com . We are committed to maintaining our prestige and name by addressing any issues promptly and professionally.

Black Diamonds Hair reserves the right to amend this return policy as necessary. Please refer to our website for the most up-to-date policy information.

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OUR HAIR

Have you ever come across Vietnamese hair? It’s often recognized as the world’s most exceptional hair, and there are compelling reasons why it deserves your attention!

Black Diamonds is:

  • We stand as a leading brand in the Vietnamese wholesale hair extensions and wigs industry, our products are crafted from authentic Vietnamese hair.
  • Our extensive network includes strong bonds with hundreds of human hair collectors across Vietnam, solidifying our status as a key hub for sourcing human hair within the country.
  • We go beyond being conventional distributors; we are direct manufacturers that leverage Korean, North American and European knowledge, and methodologies. This differentiation empowers us to supply substantial quantities of top-quality human hair at competitive prices.
  • Our products are shipped to numerous global markets, including Europe, North America, Africa, China, and beyond, with a monthly export capacity of up to 1000 kilograms of high-quality hair.

Our Vietnamese Remy hair is:

  • Free from henna or synthetic additives.
  • Virgin hair, meticulously sourced from individual donors, ensuring its natural authenticity.
  • Natural hair, complete with intact cuticles, untouched by chemicals, dyes, or bleaches.
  • Remains tangle-free, with all hair pieces within a bundle aligned from root to tip.
  • Natural dark color typically falls into shades #1, #1B, or #2.
  • The hair has been treated with gentle shampoo to cleanse away impurities while preserving its innate quality.

Our Vietnamese raw hair offers remarkable versatility:

  • Natural Shine and Luster, ur Hair is prized for its natural shine and lustre. It possesses an inherent radiant sheen that requires minimal processing to achieve a glossy and healthy appearance. This natural shine adds to the overall allure of Vietnamese hair, making it a top choice for those seeking a vibrant and luxurious look.
  • Silky Smooth Texture, the fine and silky texture of our Vietnamese hair is a standout feature. It feels remarkably smooth to the touch, creating a sensation of silkiness that enhances the overall appeal of the hair. This smooth texture translates into soft and luxurious hair extensions and wigs.
  • Strength and Durability, Our Hair is known for its strength and durability. It can endure various styling treatments, including colouring, heat styling, and frequent washing, without compromising its quality. This robustness ensures that hair extensions made from Vietnamese hair maintain their integrity over time, resulting in a longer lifespan.
  • Versatility in Styling, Vietnamese hair’s versatility is a notable attribute. It can be easily styled into a variety of textures, ranging from straight to wavy to curly, depending on individual preferences. This adaptability allows for a wide range of hairstyle possibilities, making it a favourite among hairstylists and fashion enthusiasts.
  • Natural Color Variety, Vietnamese hair is available in a spectrum of natural colours, from deep black to various shades of brown. This diversity in natural colours simplifies the process of finding a close match to one’s own hair colour, contributing to its popularity.
  • Consistent quality standards, we are renowned for maintaining consistent quality standards. This means that customers can expect high-quality hair products with every purchase. The unwavering commitment to quality has solidified Vietnamese hair’s reputation for excellence.

HARMONY TAPE

Are you ready to embark on a journey to discover the future of hair extensions? Black Diamonds is proud to unveil a hair transformation experience like no other. We’ve reimagined hair extensions with innovation at the core to bring you a product that not only enhances your look but also elevates your confidence.

  • At the heart of HARMONY lase extension is our exclusive manufacturing technology. This breakthrough innovation seamlessly integrates with your natural hair, creating a stunningly authentic look that will leave everyone guessing. Get ready to experience hair that looks like it naturally comes from your scalp!
  • We believe that beauty shouldn’t come at the cost of comfort. Our extensions feature ultra-thin, flexible attachments that provide a secure fit without compromising on comfort. Feel at ease, even during long wear.
  • HARMONY Tape Extensions are not just a fashion statement; they’re built to last. Experience durability like never before, all while revelling in the extreme comfort they offer.
  • When it comes to volume, we don’t settle for less. Our extensions boast an abundance of hair, surpassing other top brands. You’ll enjoy a distinctive push-up effect that adds captivating volume to your hairstyle.
  • We understand the value of value! That’s why our HARMONY Tape Extensions are designed for reuse, allowing you to relish their beauty and quality for up to two applications. Maximize your style without compromising your budget.

Get ready to elevate your hair game, achieve stunning volume, and experience unmatched comfort. HARMONY Tape Extensions is here to redefine the world of hair extensions, making the extraordinary look and feel effortlessly natural.

Are you prepared to step into a world where innovation meets elegance?

HarmonyTail

Introducing Our Finest Vietnamese Natural Hair Ponytails

Unveil the beauty of Vietnam through our exceptional natural hair ponytail collection. We take immense pride in offering you a range of ponytails that encapsulate the allure of Vietnamese hair. Here’s why our Vietnamese natural hair ponytails are a cut above the rest:

  • Our ponytails are crafted exclusively from genuine Vietnamese natural hair, ensuring an authentic look and feel that’s unparalleled.
  • Whether you prefer a sleek, sophisticated look or desire luscious waves, our Vietnamese natural hair ponytails are versatile and can be styled to match your desired look.
  • Quality is our hallmark. Our ponytails are renowned for their exceptional craftsmanship, offering long-lasting durability and a luxurious feel.
  • Achieve a flawless blend with your own hair. Our ponytails seamlessly integrate with your natural hair for a polished, undetectable finish.
  • Experience the softness, shine, and manageability of genuine Vietnamese natural hair. Our ponytails provide a natural texture that mimics your own.
  • Our collection encompasses a wide range of natural hair colors, ensuring you can find the perfect match to enhance your unique style.
  • Designed for comfort, our ponytails offer a secure fit, allowing you to wear them with confidence throughout the day.
  • Caring for our Vietnamese natural hair ponytails is effortless, requiring minimal upkeep while offering enduring beauty and style.
  • Whether it’s a casual day out, a formal event, or a special celebration, our Vietnamese natural hair ponytails add sophistication to any occasion.
  • Your satisfaction is our top priority. We are committed to delivering ponytails that exceed your expectations in both quality and style.
  • Embark on a journey of natural hair beauty with our Vietnamese ponytail collection. Elevate your hairstyle and embrace the confidence that comes with wearing genuine, premium-quality Vietnamese hair. Your path to flawless ponytails begins here!

HarmonyMan

Elevating Elegance and Endurance!

  • We are proud to present the HarmonyMan collection, a pinnacle of refined hair craftsmanship. Meticulously crafted from our finest hair, this collection redefines the concept of natural beauty, seamlessly blending with your own hair to create an impeccable, lifelike appearance.
  • Our HarmonyMan takes pride in its exquisite frontal design, meticulously created to give the illusion of hair growing directly from your scalp. Gone are the days of noticeable wigs; our design sets a new standard in elegance and realism.
  • But HarmonyMan is more than just a work of art; it’s an investment in long-lasting beauty. With proper care, it can grace your presence for a minimum of six months, ensuring you maintain a consistently polished appearance. Its breathable base guarantees comfort, even during extended wear.
  • Maintenance is effortless with HarmonyMan. Removing it for cleaning or hair color experimentation is a straightforward process, allowing you to customize your look with ease.
  • Embark on a journey of refinement with HarmonyMan, where natural beauty and timeless style converge. Join us in embracing the HarmonyMan legacy today!